Frequently Asked Questions

Question: I’m experiencing difficulties placing an online order and checking out

Answer: Please contact us, we will be able to create a voucher sale over the phone, take payment and arrange postage or e delivery.

Question: How do I print my email voucher?

Answer: Your voucher will arrive by email as a PDF attachment, please open the PDF attachment and print, the quality of the print finish will be determined by the print specification of your printer.

Question: What delivery and postal options do I have?

Answer: Gift Vouchers can be emailed free of charge. Can be mailed 1st class in an A5 branded envelope £5.45 Can be mailed 1st class in a gift voucher box £8.45

Question: Can I have a VAT receipt for my purchase

Answer: You will receive a VAT receipt as part of your order confirmation, if you need something more specific, please contact us.

Question: I’ve received my voucher and there is a mistake on it can I get it amended?

Answer: Yes please do contact us, we can amend or re-issue a voucher.

Question: I’ve lost my voucher can I still make a booking?

Answer: Vouchers can be retrieved from the system and reissued, but please do contact us as this is solely at the discretion of the manager on duty at the time of the query.

Question: Can I extend or refund my voucher?

Answer: Unfortunately vouchers cannot be extended or refunded.

Question: I have only part used my voucher, can I carry forward the balance?

Answer: Experience vouchers are for a single transaction, Monetary value vouchers can be part-redeemed, and the balance carried forward.

Question: How do I redeem my voucher?

Answer: Prior booking is essential please contact us on the following telephone number: 0191 402 9988